FREQUENTLY ASKED QUESTIONs
Is it safe to use on threads, filler and Botox treated facial skin?
Yes, you can use this product on your skin after undergoing fillers, Botox or threads. Particularly because of the anti-inflammatory, barrier repair and nourishing properties of the product.
Can I use this product with my laser hair lightening or removal treatments?
Yes, the product’s soothing and hydrating formulation makes it ideal for use alongside laser hair removal treatments because of it’s soothing and hydrating properties and also more importantly working on fixing the skin barrier.
Will the use of this product lighten my skin or remove hyperpigmentation?
Using these products consistently for a while can help reduce hyperpigmentation because it contains Niacinamide PC which inhibits the pigment particles within the skin and also as an indirect result of soothing, hydrating and fixing the skin barrier.
Can I switch between rich and ultra rich range of 29 PLUS?
Yes, you can switch between both ranges of the product specially if your skin is a combination type that tends to be dry in winter (use the ultra rich range) and tends to be more on the oily side in summer time (use the rich range) , all the ingredients in both ranges are non comedogenic and they help heal the skin barrier.
Can I use any of your products in combination with other products on my skin?
Yes, you can generally combine this product with other skincare items. Its formulation is designed to hydrate, soothe, and repair the skin barrier, making it versatile enough to be part of a layered routine.
Are there any contraindications of the use of this product?
These products are generally well tolerated and have soothing effect on the skin so there are no absolute contraindications. the only point to consider is to do a patch test in case of preexisting sensitivity condition like Rosacea and eczema.
What is the correct way to apply eye serum?
Here’s a step-by-step summary for applying eye serum:
1. Cleanse: Start with a freshly cleansed face and pat the area dry.
2. Dispense: Use your ring finger to dispense a small, pea-sized amount of serum.
3. Apply: Gently dab the serum around the orbital bone, starting from the inner corner and moving outward—avoid the eyelid.
4. Absorb: Allow the serum to fully absorb before applying other products.
What are the preliminary steps required before applying the serum and the cream?
Before applying the serum and the cream, first you should wash your face with a gentle cleanser and dry the skin gently, then start the products application based on the steps.
What is the correct way to apply face serum and cream?
You can check the educational video for products application on each set page.
How much time is required to see the expected results?
Usually for skincare products, it takes up to 4 weeks to see the results, and it can be from the first 2 weeks where you can see your skin improving.
What degree of skin transformation is expected with the use of this product?
You can check our clinical results % under the sets as a trusted reference.
Is it safe to use on skin with eczema or rosacea?
A product with these ingredients generally offers soothing, hydrating, and barrier-repair benefits, which can be beneficial for eczema or rosacea. However, because some individuals may be sensitive so it’s important to conduct a patch test to eliminate the possibility of allergies in case of existing Rosacea and Eczema.
Can I use it on acne -prone skin?
The products can be used with acne prone skin because the combination of these ingredients provides hydration, repair, and soothing benefits without clogging pores.
Anti-inflammatory components and sebum-regulating agents like Niacinamide make it suitable for acne-prone skin.
Are those products suitable for oily skin or dry skin?
Rich set is more suitable for Oily-combination skin, while Ultra Rich set is more suitable for Dry-balanced skin.
Can I expect my skin to exfoliate with those products?
No, you should not expect exfoliation from a product formulated with these ingredients. None of them are known exfoliants. Instead, they are primarily geared toward hydration, barrier repair, soothing, and antioxidant protection.
Are the products makeup friendly?
Yes, our products are makeup friendly and have been tested by group of users for feedback.
Is it unisex product?
Yes, it can be used for men and women.
Can this product be used for 20 to 28 yrs old skin?
Our current range of products is focused on group ages where collagen in skin starts to decline and first signs of aging alert which is usually late twenties. It may not be harmful for younger ages but better to consult a dermatologist if the ingredients used suit the age and skin.
Can this product be used day and night?
Our products come in a set for you to use consistently in the morning and night, for best results.
What is the Shelf life of product without opening?
2 years.
What is the Life of the product after opening?
6 months
How long will the product last in usage?
It is made to last up to 1 month.
How many pumps are available in a 30 ml bottle?
Our bottle pumps are made to last up to 4 weeks. If used as per the recommended dosage.
How many pumps are available in 15 ml bottle?
Our 15 ml Eye Serum bottle pumps are made to last up to 4 weeks. If used as per the recommended dosage.
Can multi-use Gua Sha assist in addressing loose skin, and what are the expected outcomes?
Gua Sha stimulates vital energy points around the face to release toxins, whilst reducing sagging skin or any discoloration. It also tones up the facial muscles and minimizes the appearance of pores and fine lines.
Is multi-use Gua Sha beneficial for individuals with eczema, and what precautions should be taken?
People with eczema needs to consult a professional.
Can regular use of multi-use Gua Sha lead to changes in facial shape, and if so, how?
No, it doesn’t change the face shape, but it contours it. It relieves muscle tension and tight jaws, and makes cheekbones and jawline appear more defined.
What is the recommended method for cleaning and maintaining multi-use Gua Sha tools?
Wipe it with a soft towel before and after usage.
Can multi-use Gua Sha be safely used following Botox or filler injections?
It is recommended to wait at least 2 weeks before reintroducing Gua Sha to your skin, since it takes up to 14 days to reach peak treatment effect, so, therefore, pausing a Gua Sha routine should follow golden rule as well from your doctor.
Is multi-use Gua Sha suitable for all skin types, and are there any contraindications?
Yes, it’s used for all skin types but for sensitive skin you should adjust the pressure to avoid irritation if u have acne.
What materials are used in the construction of multi-use Gua Sha?
It’s made from zinc alloy which can be refrigerated to give refreshing and cooling sensation to the skin.
Are there any potential side effects associated with the use of multi-use Gua Sha?
Can cause redness, bruising, mild soreness, or skin irritation if used aggressively. And there is risk of broken capillaries or infection if the tool wasn’t clean.
For how long should each multi-use Gua Sha session be conducted to achieve desired effects?
Every session should be minimum 5 minutes, there is no strict time limit, but it’s important to avoid over-scarping or applying to much pressure.
What preparatory steps should be taken before using multi-use Gua Sha?
You need first to clean the Gua Sha and then apply your skin care routine.
Can multi-use Gua Sha be used daily?
Yes
Is it more beneficial to use multi-use Gua Sha in the morning or at night, and why?
Can be used morning and at night. Either once or twice a day. Morning, it helps in reduce puffiness, while at night give u relaxation and better sleep.
What is the proper technique for using multi-use Gua Sha to maximize its effectiveness?
You can check the way through our educational video and steps written on the page related.
How frequently should one incorporate multi-use Gua Sha into their skincare routine for optimal results?
Minimum 3 times a week twice a day for 5 minutes.
What are the primary benefits of multi-use Gua Sha, and what is its intended purpose in skincare?
It’s a massaging tool that crafted to fit face contouring. It stimulates facial muscles for better collagen production and absorption, increase blood flow and circulation, reduce inflammation.
What is multi-use Gua Sha, and how does it differ from traditional Gua Sha tools?
It’s a massaging tool that helps in lifting the face skin, define the cheek bones, and de-puffed cheeks.